6 QUESTIONS TO ASK YOUR RESTORATION COMPANY

When a disaster happens – whether it’s severe weather, fire or water damage, many homeowners are initially in shock. You simply don’t think it could happen to you. But that shock often evolves into stress. Will life ever return to normal? What do I do now? That’s where a restoration company comes in. Companies like Werner can help pick up the pieces– to clean up, preserve and protect your home and contents following a disaster. As a homeowner, you have the right to choose any restoration company you wish. And many companies will claim they are the best choice. But what you really need to ask your restoration company? Here are a few ideas:

How long have you been in business?

Length of time in the industry is not necessarily the sole indicator of success, but companies with experience in the restoration business are often able to provide you with better results.

What type of jobs do you most often complete?

Many contractors will tell you they can do the work to get your home restored from fire or water damage, but some don’t actually have the experience, tools and skills to actually do it. The technology and tools needed are different than those for general construction. You want to hire a business who specializes in this type of work – not someone who only does it once in a while.

What certifications do you have?

The company you choose should be licensed and bonded to do the work in your area, but this is really just a minimum requirement. Additional certifications show a commitment to excellence – and require a large investment of time, effort and money. IICRC-certified technicians are the gold standard in the restoration business. The Institute of Inspection, Cleaning and Restoration Certification sets the standards on restoration of water damage, fire and smoke loss, mold and sewage cleanup and more. In addition to completing a course and written exam, a certified technician is required to attend continuing education. Other certifications can also be attained – for example, Werner is also a certified lead renovator, OSHA-certified and RedStar certified for contents restoration.

Who is actually certified?

In some businesses, only the owner or managers are actually certified. Ideally, there will be someone on the job site who is certified as well.

Can you provide references for jobs similar to mine?

Talking to other homeowners is a crucial part of getting a feel for a company. A reputable business will be able to provide references to you. (Also check the Better Business Bureau and services like Angie’s List to get reviews.)

What tools and equipment are used in the process?

Restoration work is always evolving, and there are new tools and technology that can help achieve better results. Learn about the full process and ensure that the company is using up-to-date tools and techniques.

The bottom line.

Hiring a restoration company is a big decision and can be overwhelming. But finding the best fit for you is worth the extra time. Your home is in their hands.

Do you have more questions? Chat with our restoration experts.