Frequently Asked Questions

A Family Helping Families In Disaster Since 1988

See Our Most Common Questions & More

The duration of the water damage restoration process depends on various factors, including the extent of the damage, the type of water involved (clean, gray, or black), and the size of the affected area. In general, smaller-scale incidents may take a few days to complete, while larger and more complex restoration projects could extend over several weeks. Our team conducts a thorough assessment of the situation and provides an estimated timeline tailored to your specific needs.

After ensuring everyone's safety and contacting emergency services, it's crucial to notify your insurance company and enlist the help of a professional fire damage restoration company like Werner Restoration to assess the damage and begin the restoration process promptly.

Yes, mold from water damage can pose health risks and compromise the structural integrity of your property. It's essential to address mold issues promptly to prevent further damage and ensure the safety of occupants.

It's crucial to contact a restoration company as soon as possible to mitigate further damage and begin the restoration process promptly.

Fire damage restoration timelines vary depending on the extent of the damage. Our team will provide a detailed estimate after assessing your property.

Yes, mold resulting from water damage can pose significant health risks if not addressed promptly. Our mold remediation services effectively eliminate mold and mitigate health hazards.

After your property experiences storm damage, it's crucial to prioritize safety and take prompt action. First, ensure that everyone is safe and evacuate the property if necessary. Next, document the damage by taking photographs or videos for insurance purposes.

The duration varies based on the extent of damage and restoration techniques required. We'll provide a timeline during the assessment process.

We strive to provide prompt and efficient service, typically responding to cleanup requests within hours.

It's crucial to act swiftly to mitigate the damage and prevent further deterioration of your property. Contact us immediately for prompt assistance.

Residential cleaning and contents restoration services involve cleaning the home and restoring any contents damaged by water, fire, smoke, mold, or other disasters. This process can include water extraction, odor removal, deep cleaning, and sanitizing, as well as repairing or restoring items like furniture, electronics, and personal belongings.

Residential trauma cleanup involves the cleaning and sanitization of homes where a traumatic event, such as a crime, accident, or unattended death, has occurred. This service ensures the removal of biohazardous substances, including blood and bodily fluids, and the restoration of the home to a safe, non-hazardous state.

Insurance coverage for water damage restoration services varies depending on your policy and the circumstances surrounding the incident. Most standard homeowner's insurance policies cover sudden and accidental water damage caused by events such as burst pipes or plumbing failures. However, coverage may be limited or excluded for water damage resulting from neglect or lack of maintenance. Our team can assist you in navigating the insurance claims process and working with your insurance provider to maximize coverage for your restoration needs.

The duration of the restoration process depends on various factors, such as the extent of the damage, the size of the property, and the complexity of the restoration required. However, our team at Werner Restoration works diligently to complete the restoration process as efficiently as possible while ensuring high-quality results.

The cost of mold remediation varies depending on the extent of damage, the size of the affected area, and the specific services required. Contact Werner Restoration Inc. for a personalized quote tailored to your needs.

Coverage may vary depending on your insurance policy and the extent of the damage. Our team can assist you in navigating insurance claims to maximize coverage.

Depending on the severity of the damage, it may be unsafe to remain in your home during restoration. We'll advise you on the best course of action to ensure your safety.

If you discover mold growth in your property, it's essential to act promptly. First, avoid disturbing the mold to prevent the spread of spores. Contact a professional mold remediation company, such as Werner Restoration Inc., for a thorough inspection and assessment. In the meantime, it's advisable to limit access to the affected area and avoid breathing in mold spores to mitigate health risks.

The duration of the storm damage restoration process depends on various factors, including the extent of the damage, the type of property affected, and the weather conditions. In general, minor damage may be repaired in a matter of days, while more severe damage could take several weeks or even months to fully restore.

While we aim to salvage as much as possible, some items may be irreparable due to severe damage. We'll assess each item individually and provide transparent guidance.

Yes, our technicians undergo extensive training and certification for biohazard remediation.

Many insurance policies cover water damage, but the extent of coverage may vary. Our team can assist you in navigating the insurance process and maximizing your coverage.

While minor cleaning can be done by the homeowner, it is generally recommended to wait for professionals to assess the situation. Improper cleaning techniques can exacerbate damage, especially after water or fire incidents.

Trauma scenes can be contaminated with biohazardous materials that pose serious health risks. Professional cleanup services have the proper equipment, training, and certifications to safely clean and dispose of hazardous materials, ensuring the area is thoroughly sanitized and safe for habitation.

The safety of occupants is our top priority throughout the water damage restoration process. While it may be possible to remain in your home or business during certain stages of restoration, such as drying and dehumidification, there are situations where temporary relocation may be necessary, especially if there are health concerns such as mold growth or structural instability. Our team conducts thorough assessments to determine the best course of action to ensure your safety and well-being while restoration work is underway.

Most insurance policies include coverage for fire damage restoration, but the specifics can vary. Our experienced team can assist you in navigating the insurance claims process and maximizing your coverage for commercial fire damage restoration.

The duration of mold remediation depends on various factors, including the size of the affected area, the severity of the mold infestation, and the specific techniques and equipment required for remediation. In general, smaller mold remediation projects may be completed within a few days, while larger and more complex projects may take longer. Our team at Werner Restoration works efficiently to minimize downtime and restore your commercial property as quickly as possible without compromising on quality.

The duration of the restoration process depends on the extent of the damage. Our team will provide an estimated timeline and work efficiently to minimize downtime and restore your property as quickly as possible.

Most homeowners' insurance policies cover fire damage restoration, but it's essential to review your policy and understand your coverage. We can assist you in filing an insurance claim.

The cost of mold remediation varies depending on factors such as the extent of mold infestation and the size of the affected area. Contact us for a personalized quote.

In many cases, homeowners' or business insurance policies cover the cost of storm damage restoration. However, coverage can vary depending on the specific terms of your policy and the cause of the damage. It's essential to review your insurance policy carefully and contact your insurance provider to understand your coverage and initiate the claims process promptly.

Insurance coverage varies by policy, but we assist in filing claims and maximizing coverage. Our team ensures a smooth process, working closely with you throughout.

Coverage varies depending on your insurance policy. We can assist you in navigating the claims process.

The duration of the restoration process depends on various factors, including the extent of the damage, the size of the property, and the specific restoration techniques required. Our team will assess the situation and provide you with an estimated timeline for completion, ensuring transparency and efficient restoration.

Document all damaged items before any cleaning or restoration for insurance purposes. Some items may be restored by professionals, while others might need to be properly disposed of if they pose a health hazard.

It is advisable to contact a trauma cleanup service as soon as authorities have completed their investigation of the scene. Prompt cleanup helps prevent the spread of contaminants and reduces the emotional distress associated with the visible reminders of the event.

In most cases, it's safer for occupants to temporarily vacate the premises during the restoration process, especially if extensive cleanup or repairs are necessary. Our team prioritizes safety throughout the restoration process and can provide guidance on temporary relocation options if needed.

The mold remediation process typically involves inspection, containment, removal, cleanup, and prevention of future mold growth. Our experts follow industry best practices to ensure effective and thorough mold remediation.

While it may be tempting to tackle the cleanup and restoration process on your own, it's highly recommended to enlist the expertise of a professional restoration company. Commercial storm damage can pose significant risks to both property and health, and attempting DIY cleanup without proper equipment and training can lead to further damage and exposure to hazards such as mold and structural instability. A professional restoration company has the experience, specialized equipment, and knowledge to assess the extent of the damage, develop a comprehensive restoration plan, and execute it safely and effectively.

In most cases, it's not necessary to evacuate the property during the restoration process, especially if the damage is confined to specific areas. However, for safety reasons or in cases of extensive damage, temporary relocation may be recommended. Our team will communicate with you throughout the restoration process and make arrangements to ensure minimal disruption to your daily activities.

Cleaning a trauma scene without the proper training or equipment can expose individuals to infectious diseases, bloodborne pathogens, and other health hazards. Additionally, improper cleaning can result in incomplete sanitization, leaving hazardous residues that could affect future occupants.

The cleanup process involves a thorough assessment of the area, followed by the containment and removal of biohazardous materials. The area is then cleaned, disinfected, and deodorized to eliminate all traces of biological matter and odors. Finally, the cleaned area is tested to ensure that it meets safety standards.

Salvageability depends on the nature of the materials and the extent of contamination. Some items may be decontaminated and restored, while others, particularly porous materials soaked with biohazardous substances, will likely need to be safely disposed of.

Generally, the property owner is responsible for the cleanup costs, although they may be covered by insurance. Tenants should discuss the situation with the landlord to determine how to proceed with the cleanup and who will handle the coordination.

A reputable trauma cleanup company should have certifications in biohazard cleanup, such as those from the Institute of Inspection, Cleaning and Restoration Certification (IICRC) or similar regulatory bodies. These certifications ensure the company follows industry standards and best practices.

Our Service Area

Proudly Serving the Quad-Cities Area

  • Aledo
  • Bettendorf
  • Clinton
  • Davenport
  • DeWitt
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